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  • Home
  • About
  • Portfolio
    • Research spotlight
    • User persona
    • Task analysis
    • Heuristic evaluation
    • Usability test
  • Features & Awards
  • Brain dump (coming soon)

Comfort in sexual health communication

In a nutshell

We conducted a randomized control trial experiment that tested the effectiveness of an educational intervention (a sexual health workshop) in increasing medical students’ level of comfort in discussing sexuality in clinical settings. Ninety-eight undergraduate medical students were randomly allocated to a sexual health workshop (intervention) or a cultural competence workshop (control condition). Before and after the workshop, participants completed self-reported measures of comfort and went through a role-play activity, which was video-recorded and later coded to obtain verbal and non-verbal behavioral measures of comfort. We found that both workshops were effective in promoting self-reported and verbal indicators of comfort. Participants were highly satisfied with the workshops and found them useful and enjoyable. However, participants found the sexual health workshop more valuable in helping them understand the value of effective sexual communication.



This is a research project that I designed as a lecturer at Monash University Malaysia. I was the principal investigator and led a multinational team of educators, practitioners, and researchers.  This study was published in a Q1 academic journal, Sex Education.

Background

An encounter with a physician who struggled to ask me if I engaged in oral sex made me realize that physician discomfort around the topic of sex may lead to unnecessary awkwardness in the clinic. 


“I-I-I...I’m not saying you do this...or that your condition is because of this, but sometimes we see this condition with people who do this. Do you, you know, uhm...do oral?”


A conversation with medical educators and a dive into the literature on this topic confirmed that healthcare professionals are generally uncomfortable with discussing sexual health with their patients

Problem: Lack of training

Solution: A sexual health workshop

Solution: A sexual health workshop

  • Healthcare professionals and students feel unprepared for sexuality discussions and thus find it challenging to address them in their already time-limited consultations.
  • Medical school curriculum deprioritizes sexual medicine.
  • Few studies examine interventions to improve communication skills, but none address the emotional component of comfort.

Solution: A sexual health workshop

Solution: A sexual health workshop

Solution: A sexual health workshop

  • We designed a brief interactive workshop on sexual health for medical students.
  • The workshop effectively increased self-reported comfort and verbal manifestations of comfort.
  • Usability tests revealed high satisfaction and ease of use. 

Tools

Our Team

Our Team

  • Qualtrics
  • Zoom
  • Google Sheets
  • SPSS
  • R
  • Microsoft Office

Our Team

Our Team

Our Team

  • 1 social psychologist
  • 1 clinical psychologist
  • 2 OBGYN practitioners
  • 1 sex medicine specialist
  • 1 medical educator
  • 3 research assistants
  • 10 behavioral observers

My roles

Our Team

My roles

  • Team lead
  • Project management
  • Study design
  • Workshop design
  • Workshop facilitation
  • Behavioral observation training
  • Data analysis & reporting

Preliminary research

To find our research focus and priority, I conducted an in-depth review of the scientific literature and led team brainstorming sessions to identify research gaps and opportunities. Insights from these informed my study design and methodology.

Research gaps and opportunities

No clear definition of comfort

No clear definition of comfort

No clear definition of comfort

No validated measure or operationalization of the construct.


Heavy reliance on single-item, self-reported measure of comfort.

Lack of intervention studies

No clear definition of comfort

No clear definition of comfort

While extant research described medical practitioners' comfort levels, there were no published studies on comfort-promoting interventions.

Flaws in past studies

No clear definition of comfort

Flaws in past studies

Experimental work testing interventions in medical education typically lacked control groups, and checks for successful manipulation and participant randomization. 

Malaysian context

Malaysian context

Flaws in past studies

Malaysian providers report that heightened shame stemming from culturally driven sexual conservatism prevents them from effectively consulting patients on sexual health.

Design improvement

Malaysian context

Design improvement

We could address design gaps by including a control condition in addition to a pre/post comparison, including behavioral observations in addition to attitudinal measures, and including personality measures to check for group differences (no difference = successful randomization of participants into groups).

Self-compassion

Malaysian context

Design improvement

We could design the workshop based on self-compassion principles (i.e. promoting self-acceptance and a sense of interconnectedness), which have been shown to reduce shame and self-criticism.

Insights from brainstorming session

What is (dis)comfort in sexual health communication?

What do students learn in medical school about sexual health communication?

What do students learn in medical school about sexual health communication?

  • Discomfort can manifest as anxiety-soothing behaviors such as licking dry lips, which may look weird during sexuality discussions.
  • Students who are uncomfortable may either avoid proper terminology or over-rely on medical jargon.

What do students learn in medical school about sexual health communication?

What do students learn in medical school about sexual health communication?

What do students learn in medical school about sexual health communication?

  • They learn the technical skills to help them take a sexual history.
  • They don't learn how to regulate feelings of discomfort or anxiety during sexuality discussions.
  • The curriculum is packed, and there is not enough time for sexual medicine.

What would be helpful to include in our intervention/study?

What do students learn in medical school about sexual health communication?

What would be helpful to include in our intervention/study?

  • Define sexuality and sexual health.
  • To raise awareness of personal biases and their impact on comfort.
  • In addition to behavioral observations and attitudinal measures, we could observe their performance in the year-end clinical exam.

Integrating insights from brainstorming and the literature

A clearer definition of comfort

After looking through medicine and nursing, psychology, and education literature, I found no clear definition of comfort that also captures elements of discomfort. So, we turned to the Oxford Learner’s Dictionary’s definition of discomfort: a feeling of worry or being embarrassed. We incorporated this into our measurement of comfort.

Identified behavioral markers of comfort

Non-verbal: Overall impression of comfort or being at ease.

Verbal: Reduced use of euphemisms, more direct mention of sexual functioning instead of focusing on contraceptives.


We did not rely on scores from formal assessments due to ethical concerns.

Clarified workshop goal

Given that the purpose of the sexual health workshop was to supplement the existing curriculum, we focused on increasing awareness of the importance of sexuality in healthcare and the impact of personal comfort when discussing sexuality. To promote comfort, I designed activities to promote self-acceptance and interconnectedness by encouraging open conversations about sexuality, self-reflection, and sharing in a safe space. Due to the packed curriculum, it was also important to keep the workshop brief and fun.

Methodology & Study Design

To reduce bias, we concealed the true nature of the experiment from participants. They were told that:

  

The current study aims to investigate the utility of e-workshops to supplement the learning experience of a medical student. The learning experience involves knowledge and skill building, as well as your subjective thoughts and feelings on various topics that are relevant to a health professional. You will participate in 2  workshops, which relate to either mental health, sexual health, or professional communication. 

Prior to each workshop, you will complete a pre-workshop assessment that consists of an online survey and attend a 10-minute interview session. The purpose of the online survey is to capture your thoughts and feelings about the workshop topic. There will also be some questions about your demographics and personality. The interview session will allow us to learn more about your thoughts and feelings, and how you handle different topics in your field, using a different format that will involve a case scenario role-play. This will be video-recorded for later analysis.

How UX research was applied in this project

User persona

Heuristic evaluation

Heuristic evaluation

Sampling for our study was guided by user personas that we created based on insights from brainstorming sessions and literature reviews.

Learn more

Heuristic evaluation

Heuristic evaluation

Heuristic evaluation

The first version of the survey was evaluated against a set of heuristics. Insights from this evaluation were used to improve the survey.

Read More

Usability test

Usability test

Usability test

The second edition of the survey was tested with users, iterated, and retested.

See more

Task analysis

Usability test

Usability test

We performed a task analysis of our role-play assessment to ensure that users/participants could achieve the goal of the task.

Explore more

Participants & Procedure

Participants

Participants were students who were enrolled in years 1,2, and 4 of their undergraduate medical program at a private university in Malaysia. Our sampling strategy and study design were informed by user personas that were created based on insights from our preliminary research.


Procedure

  1. Participants first completed their first baseline questionnaire, which included measures of self-reported pre-intervention knowledge, comfort, demographics, and personality.
  2. Next, they completed their first role-play assessment, which was videotaped and later coded to obtain pre-intervention observed comfort.
  3. They then attended their first workshop. Half were randomly allocated to the sexual health workshop (intervention group) while the other half were allocated to the cultural competence workshop (control group).
  4. Immediately after completing the workshops, participants completed the workshop evaluation questionnaire.
  5. Six weeks later, participants completed the second baseline questionnaire, which measured self-reported post-intervention knowledge and comfort. They completed the second role-play assessment, which was coded to obtain post-intervention observed comfort.
  6. They also attended a second workshop and completed a workshop evaluation questionnaire. However, these were not analyzed and were solely included to complete the cover story. Those who have attended the sexual health workshop attended the cultural competence workshop and vice versa.

Measures | Sample items from baseline questionnaire

Self-rated knowledge

Self-rated knowledge

Self-rated knowledge

A single-item measure of self-perceived sexual knowledge

Self-rated comfort

Self-rated knowledge

Self-rated knowledge

One of the three items used to capture attitudinal comfort

Extraversion

Social anxiety

Social anxiety

A sample item from the Extraversion subscale of the BFI-10 (John & Srivastava, 1999), which we used to capture individual differences in sociability and sexuality

Social anxiety

Social anxiety

Social anxiety

A sample item from the short form of the Social Interaction Anxiety Scale (Peters et al., 2012), which we used to capture individual differences in anxiety during social interactions

Measures | Role-play assessment

After completing the baseline questionnaire, participants engaged in a role-play, where their comfort behaviors were observed

Participants were presented with the following case scenario:

“Sarah is a 20-year-old undergraduate at a local university. She presents to the clinic with a problem of per vaginal spotting after intercourse.”


The goal of the role-play assessment was to get participants to ask questions about sexual health in a clinical setting. Their performance was video-recorded and later coded for verbal and non-verbal comfort behaviors.


Some of the questions asked by our participants include:

“When was the last time you had sex? Did you use a condom?”

“When you were doing it, did you feel any pain down there?”

Intervention | Control

Cultural competence

Sexual health

Once all participants completed the role-play assessment, they attended either the sexual health or cultural competence workshops.


Both workshops followed the same structure, used the same tasks, and were facilitated by the same people over Zoom.

Sexual health

Cultural competence

Sexual health

  • 30-minute lecture on the complexity of sexual health, its relevance to healthcare, and the importance of comfort when talking about sex.
  • 2 hours of guided, interactive activities that involved reflection and discussion on topics related to sexuality and sexual communication.

Cultural competence

Cultural competence

Cultural competence

  • 30-minute lecture on the complexity of culture, its relevance to healthcare, and the importance of comfort when talking to someone of a different culture.
  • 2 hours of guided, interactive activities that involved reflection and discussion on topics related to cross-cultural communication.

Measures | Sample from workshop evaluation questionnaire

Open-ended question

Qualitative responses were used to determine general workshop usability and also coded for recognition of workshop topic as a measure of successful manipulation (e.g. sexual health workshop attendee mentioned "sex" in their response).

Net promoter and satisfaction score

We measured how satisfied participants were with the workshop using ratings of satisfaction and likelihood of recommendations.

Perceived effectiveness

We also included some measures of the perceived effectiveness of the workshop.

Sample responses to the open-ended question

Sexual health workshop attendee

Cultural competence workshop attendee

Cultural competence workshop attendee

  

"I wasn't exactly expecting talking about sex to be comfortable however it wasn't as bad as I thought. However, I think I lack enough knowledge and understanding to properly talk about it. Also, my culture and background haven't always supported the topic. It’s always been a taboo topic for me."


  

"The part where we were grouped with strangers and asked to contemplate sex-related questions together was what I feel impacted me the most in today's session. It was a bit awkward at first, but it was refreshing to be able to talk about this topic with someone without fear of being judged. "

Cultural competence workshop attendee

Cultural competence workshop attendee

Cultural competence workshop attendee

  

"It was very fun and engaging. I learned a lot of new things and now have a better and more open perspective on culture, cultural competence, and their importance in medical practice. I look forward to more workshops like these in the future."

  

"Loved the session. I think the sharing sessions were very good. It is interesting to see different people's perspectives. Really enjoyed the 'speed dating' part too because we got to share different viewpoints & found similarities in each other as well. I learned that we're all able to openly share our thoughts & views when we are in a safe environment and that we should never assume anything and be accepting of everyone."

Results & Insights

Workshop usability

Participants found the workshops usable and highly satisfactory, and were highly likely to recommend them to their peers.

Workshop effectiveness

Both workshops improved self-rated preparedness and comfort. However, two metrics suggest the superiority of the sexual health workshop:

  • Participants showed less verbal avoidance after the sexual health workshop.
  • The sexual health workshop was rated as more effective in promoting awareness related to effective sexual health communication.  

Experiment success

Randomization of participants into groups was successful as evidenced by similarity in personality variables across groups. The average levels of social anxiety and extraversion were similar among attendees of the sexual health and cultural competence workshops. Participants also correctly identified the topics of the workshops, indicating manipulation success.

Next Steps & Personal Learnings

Future exploration of unexpected insights

Future improvement of the intervention/product

Future exploration of unexpected insights

  We found that self-rated comfort with sexual health communication did not correlate with observed/behavioral comfort.


If we continued with the project, I would dedicate a part of the investigation to understanding whether this mismatch reflects flaws in our measures or students’ poor awareness of their comfort levels. This would inform the direction of future educational interventions.

Future improvement of study design

Future improvement of the intervention/product

Future exploration of unexpected insights

Even though the design of our experiment allowed us to compare the differences in the effectiveness of the two workshops, it did not allow us to eliminate the possibility of time effects. 


We could not rule out the possibility that participants naturally became more comfortable with sexual health communication due to additional months of medical school.

Future improvement of the intervention/product

Future improvement of the intervention/product

Future improvement of the intervention/product

  Students/users would benefit from additional tasks such as:

  • Providing small-group workshop sessions where their roleplay recordings are reviewed, and they brainstorm ways to appear more comfortable during sexuality discussions.
  • Pairing students up for weekly self-practice sessions and/or mentoring/coaching sessions.  

Opportunity to practice existing skills

Opportunity to practice existing skills

Future improvement of the intervention/product

Data analysis: Despite coordinating and instructing courses on analyzing data using R, I rarely used it for my own analyses and instead relied more on SPSS. With this project, I could practice running mixed models with R.


Project management: Working in a team of 19 with a tight timeline for data collection gave me a lot of practice in project and people management. I learned the importance of recruiting people with similar working styles to perform certain roles and people with complementary styles to perform other roles.

Opportunity to learn new approaches

Opportunity to practice existing skills

Opportunity to learn new approaches

Online-based: This was my first experience planning an end-to-end study that was done completely online. There were additional variables to account for given the constraints in parallel interactions during workshops, standardization of video quality of role-play recordings, and participant reach and engagement given their experience of zoom fatigue, among others.

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